Privacy Policy

Last updated: April 30, 2026

This Privacy Policy explains how Sera collects, uses, and protects information when you use the Sera app and website.

What Sera is

Sera is an AI breakup coach that helps with no-contact urges, heartbreak, daily check-ins, and relationship recovery. Sera is not a medical device, therapist, crisis line, or emergency service.

Information you provide

Depending on how you use Sera, you may provide:

• Profile details, such as your name, age, pronouns, and breakup context.
• Information about your relationship, your ex, what happened, and how you feel.
• Chat messages, daily check-ins, reflections, feedback, and memory notes.
• Support messages you send to us by email or through a support form.

Information stored on your device

Your profile, chat history, feedback, check-ins, and Sera's memory are designed to live on your device. If you delete the app or delete your data in the app, Sera may no longer have that local history.

Information sent when AI replies

When you chat with Sera, your message and a short context summary are sent through our secure proxy to the AI provider so Sera can respond with context. A short safety classifier may also run on messages to decide whether to show crisis resources. We do not design Sera to store your full chat history on our own servers.

Subscriptions and purchases

Purchases are handled by the App Store and our subscription service provider. We may receive information such as your entitlement status, renewal status, product purchased, and a non-personal app user identifier. We do not receive your full payment card number.

Device permissions

Sera may ask for permission to:

• Send notifications for check-ins, reminders, and app-related prompts.
• Save shareable check-in moments to your photo library.

You can change these permissions in your device settings.

Website information

This website may process standard technical information such as IP address, browser type, device type, pages viewed, and timestamps through our hosting provider. We use this to keep the website secure and working.

How we use information

• To provide Sera's chats, check-ins, safety resources, and app features.
• To personalize replies based on the context you choose to share.
• To manage subscriptions, support requests, abuse prevention, and app reliability.
• To comply with legal obligations and enforce our Terms of Use.

Service providers

We use service providers for hosting, AI responses, subscription management, app distribution, notifications, and support. They process information only as needed to provide those services to us and to you.

Your choices

• Export your local data from Sera's Privacy settings where available.
• Delete your local data from Sera's Privacy settings.
• Cancel subscriptions through your App Store account settings.
• Contact us about privacy requests through the Support page.

Children

Sera is not made for children. If you believe a child has provided personal information to us, contact us so we can review and respond.

Security

We use reasonable technical and organizational measures to protect information. No internet or device storage system can be guaranteed to be completely secure.

Changes

We may update this Privacy Policy as Sera changes. The updated version will be posted here with a new last updated date.

Contact

Use the Support page for privacy questions.