Sera
Direct line
Email us
Open in mailWhat to include
- What happened and what you expected to happen.
- Your device model and iOS version.
- Your Sera app version, if you can see it in Settings.
- Screenshots, if they help and do not include sensitive details.
Subscription help
App Store subscriptions are managed through your Apple account. To cancel or manage a subscription, open your iPhone Settings, tap your Apple ID, then tap Subscriptions.
You can also open Apple's subscription management page.
Privacy and data
Sera stores your profile, chat history, feedback, check-ins, and memory on your device. You can export or delete local data from Sera's Privacy settings where available.
See data deletion instructions or read the Privacy Policy.
Safety
Sera is not a crisis line or emergency service. If you may hurt yourself or someone else, contact local emergency services or a crisis hotline immediately. See safety resources.