FAQ

What is Sera?

Sera is an AI breakup coach for no-contact urges, heartbreak, loneliness, closure, reflection, and daily check-ins.

Is Sera therapy?

No. Sera is not therapy, medical care, a crisis line, or an emergency service. Sera can help you reflect and slow down, but it is not a replacement for professional help.

Can Sera stop me from texting my ex?

Sera cannot control what you do. Sera gives you a place to pause, talk through the urge, and make a decision with more context.

Where is my data stored?

Your profile, chat history, feedback, check-ins, and Sera's memory are designed to live on your device. When you chat with AI, your message and a short context summary are sent to the AI provider so Sera can reply.

How do I delete my data?

Use Sera's Privacy settings to delete local data where available. See Data deletion instructions.

How do subscriptions work?

Sera may offer subscriptions and free trials. Prices and trial terms are shown before purchase. You can manage or cancel App Store subscriptions through your Apple account.

What if I am in crisis?

If you may hurt yourself or someone else, call local emergency services or a crisis hotline immediately. You can also see Sera's safety resources.

How do I contact support?

Support contact details will be added before launch and listed on the Support page.